Q. How do I collect points?
A. Earn 1 point for every drink you purchase at a participating Chatime location (excludes promotionally priced drinks). Reach 100 Lifetime Points to become a Chatime Elite Rewards member!

Q. What are lifetime points?
A. Lifetime points tracks the total number of points you have earned since you've joined the program.

Q. How do I join?
A. You can register for a Rewards Card at any of our Ontario locations, just ask our staff when you make a purchase. Membership is free, just make sure to give them your mobile number so that you can check your points balance online.

Q. How do I check my points?
A. Visit mypoints.chatime.com and enter your cell phone number. We will return details on your points to you via text message. You can also check your point balance by registering for an account with Vicinity.

Q. How do I change my phone number associated with my card?
A. Please email us and let us know the following information so that we can identify and confirm your account:

• Which store you registered your card at?
• What date and approximately what time did you register with us?
• How many points approx. you have on your account?
• When was your last visit to Chatime - which store, which date, how many drinks did you purchase?
• The current phone number associated with your account and the new phone number you would like to change it to.

Q. What should I do if my card is lost or stolen?
A. Please get a new card ($1.00+tax replacement fee applies) in store using the same phone number as your previous card then email us with the following information:

• Phone number associated with your account
• Serial number of your new card

Once we have that information we will be able to deactivate your old card. Please do so as soon as possible so that we can prevent your old card from being used.

Q. What can I redeem with my Chatime Reward points?
A. Redeem 10 points for:

• One free regular sized drink with one complimentary topping

You also get:

• A FREE birthday drink! Register your birthday with us and your birthday offer will be automatically loaded onto your card 7 days prior to your birthday!
• To try our feature Chatime Tea of the Month™ drink that is picked and handcrafted by our Tearistas at an exclusive price!

Q. How do I register my birthday?
A. Login to your Vicinity account to edit your account details at least 7 days before your birthday. Register an account today if you don't have one yet!

Q. How do I claim my birthday offer?
A. Your birthday offer is automatically loaded to your card given you have registered your birthday at least 7 days in advance. Simply visit any Chatime Ontario location and tell a Tearista it’s your birthday then tap your rewards card to redeem your free regular size drink!

You may or may not receive a text message depending on your notification settings but the offer should still be automatically loaded onto your card. You must present your rewards card in order to redeem the drink.

Q. I registered my birthday already, why didn't I receive an offer?
A. You must register your date of birth at least 7 days prior to the actual day of your birthday. Example: If your birthday is on May 8th, you must register your birthday by May 1st to ensure you receive the offer.
If you registered your birthday with us 7 days prior to the actual day and did not receive an offer on your card, please email us.

Q. What do I do when I reach Elite status?
A. Within two weeks once you have reached 100 Lifetime Points, we will send you an application form to fill out via the email address you provided in your Vicinity account. If you have not received the form, please email us and we will look into that for you.

Q. How long will it take to get my personalized card?
A. Elite membership usually takes 6-8 weeks to process (including delivery) once you have submitted the application form. If you have not received it within that time frame, please email us.

Q. What can I redeem with my Chatime Elite Reward points?
A. Once you are a Chatime Elite Rewards member, you can redeem 10 points for:

• One free large sized drink with any toppings AND
• One free food item of your choice (under $3.00 before applicable taxes)

In addition to all regular Reward member benefits, you also get:

• Your very own personalized Chatime Elite Rewards card when you reach Elite status!
• The chance to win lower-bowl sporting tickets every season, courtesy of our partner, Vicinity!
• More exclusive access to promotions, offers, and store events!

Q. What should I do if my card is lost or stolen?
A. Please email us and let us know as soon as possible and we will deactivate your old card once we create a new Elite card for you. During this time, you can continue collecting points using your phone number and redeeming free drinks using your purple card. There is a $5.00+tax replacement fee, which can be paid upon picking up your card at our flagship Downtown Markham location.

• Chatime reserves the right to change the rewards program and points value at our discretion
• Replacement fee per every card is $1.00 for Chatime Rewards card and $5.00 for Chatime Elite Rewards card (plus applicable taxes)
• Points accumulated under the program are promotional and have no cash value
• There are no membership fees associated with Chatime Rewards
• Use of this card is subject to Vicinity terms of service
• Chatime stamps are no longer valid for redemption and cannot be converted to Chatime points as of August 31, 2014.