Our first store in Downtown Toronto was opened
in September 2011, and we are rapidly expanding.
We only brew high qualify tea leaves,
not branches or fragments from the best
sources including Chatime's own tea farm.
We mean serious business, all of our ingredients come directly from Taiwan, we also have a team of experts working in our very own R&D lab, to bring you flavors that you just cannot resist.
We are committed to greatness in every cup, no matter where you are in the world. We use advanced tea technology to brew each cup at the precise proportion, timing, and temperature. We even let you customize your own drink, come taste the Chatime difference today.
Nothing beats the comforting feeling of
finding what you love most.
True friends are meant to be kept,
so are traditions.
Take a break, because life is
what you make of it.
Q. How do I collect points?
A. Earn 1 point for every drink you purchase at a participating Chatime location. Reach 100 lifetime points to become a Chatime Elite Rewards member!
Q. What are lifetime points?
A. Lifetime points tracks the total number of points you have earned since you've joined the program.
Q. How do I join?
A. Just pick up a Chatime Rewards card at any participating location and start earning points today.
Q. How do I check my points?
A. Visit mypoints.chatime.com and enter your cell phone number. We will return details on your points to you via text message.
Q. What happens if I lose my card?
A. You will need to have your card present to collect and/or redeem your points. Replacements cards can be obtained from any participating Chatime location. There is a $1.00 replacement fee for a Chatime Rewards card and $5.00 for a Chatime Elite Rewards card (plus applicable taxes).
Q. What can I redeem with my Chatime Reward points?
A. Redeem 10 points for:
You also get:
Q. How do I register my birthday?
A. Members will receive a text message from Vicinity on behalf of Chatime Rewards prompting you to tell us when your birthday is. Text back with your birthday in this specific format MM/DD/YY. Didn’t receive the text message from us? Don't worry, simply login to your Vicinity account to edit your profile. Register an account today if you don't have one yet!
Q. How do I claim my birthday offer?
A. You will receive a text message containing your birthday offer 7 days prior to your birthday. Offers are sent via text message to the mobile number linked to your rewards card. Reply "YES" to claim the offer. Then, just simply visit any Chatime Ontario location, tell a Tearista it's your birthday and tap your rewards card to redeem your free regular size drink!
Q. I registered my birthday already, why didn't I receive an offer?
A. You must register your date of birth at least 7 days prior to the actual day of your birthday. Example: If your birthday is on May 8th, you must register your birthday by May 1st to ensure you receive the offer.
Q. What can I redeem with my Chatime Elite Reward points?
A. Once you are a Chatime Elite Rewards member, you can redeem 10 points for:
In addition to all regular Reward member benefits, you also get:
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