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Privacy Policy

PRIVACY POLICY

Effective Date: October 14, 2026

1. Introduction and Scope

Welcome to the U.S. website of Chatime, operated by Chatime Franchise LLC (“Chatime,” “we,” “us,” or “our”). This Privacy Policy explains how we handle information when you visit our website (the “Site”), view our store locations, or submit a Franchise Inquiry Form.

Important Note Regarding Independent Franchisees and Online Ordering (Olo):

Most Chatime retail locations in the United States are owned and operated by independent franchisees, not by us. Furthermore, when you visit our “Stores” page and click a link to place an online order, you will be redirected to a third-party online ordering platform operated by Olo Inc. (or another third-party service provider designated by the store). We do not own, control, or operate the Olo platform, nor do we collect or have access to the personal or payment information you submit on Olo. Any information you provide during the online ordering process is governed exclusively by the privacy policy and terms of use of Olo Inc. and/or the applicable independent franchisee.

2. Information We Collect

We have designed our Site to minimize the collection of your personal data:

  • General Browsing (No Invasive Tracking): You can browse our Site and view our “Stores” page without providing any personal information. We do not use behavioral advertising cookies, cross-site tracking pixels, or profiling technologies, and we do not store or log your IP address for marketing or user-tracking purposes. (Note: Standard, transient network routing protocols used by our web hosting infrastructure or embedded third-party map tools on our “Stores” page may momentarily process your device’s IP address solely to render the webpage and map visuals on your screen).
  • Franchise Inquiry Form: If you are interested in becoming a Chatime franchisee and choose to submit our Inquiry Form on the “Franchise” page, we collect the following personal information that you voluntarily provide:
    1. First and Last Name
    2. Email Address
    3. Telephone Number
    4. City, State/Region, and Zip Code

3. How We Use Your Information

We use the information collected through the Franchise Inquiry Form solely for the following business purposes:

  • To respond to your franchise inquiry (typically within 3 business days) and evaluate your preliminary interest in a Chatime franchise;
  • To send you marketing offers, news, and franchise-related information via telephone call, email, and SMS/text message, in accordance with your consent;
  • To comply with federal and state franchise disclosure and registration laws (including record-keeping obligations under the FTC Franchise Rule and state franchise regulations).

4. How We Share Your Information & SMS Privacy

We do not sell your personal information, nor do we share it with third parties for cross-context behavioral advertising.

We may share the information you submit on the Franchise Inquiry Form only in the following limited circumstances:

  • Corporate Affiliates & Regional Partners: With our parent company, franchisor affiliates, or authorized regional master franchisees/brokers responsible for the geographic territory you inquired about.
  • Service Providers: With trusted IT, website hosting, and telecommunications vendors who assist us in receiving and responding to your inquiry, under strict confidentiality obligations.
  • Legal Compliance: When required by law, subpoena, or regulatory authority (such as state franchise examiners).

SMS Opt-In Data Protection: Notwithstanding anything else in this Policy, mobile phone numbers, text messaging originator opt-in data, and consent provided through our Inquiry Form will not be shared with or sold to any third parties or partners for their own independent marketing or promotional purposes.

5. Your Choices and Opt-Out Rights (Email, Phone, & SMS)

  • SMS/Text Messages: You may opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive, or by contacting us at the email below.
  • Marketing Emails & Calls: You may opt out of marketing emails by clicking the “Unsubscribe” link in any email or by requesting removal during any phone call or via email at [email protected] or [email protected].

6. U.S. State Privacy Rights

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Texas, and others), you may have specific legal rights regarding the personal information you submit through our Franchise Inquiry Form:

  • Right to Know / Access: The right to request details about the personal information we have collected about you.
  • Right to Delete: The right to request that we delete the personal information we have collected from you (subject to legal retention exceptions, such as franchise compliance recordkeeping).
  • Right to Correct: The right to request that we correct inaccurate personal information.
  • Non-Discrimination: We will not discriminate against you for exercising any of these rights.
  • Do Not Track (DNT) & Global Privacy Control (GPC): Because our Site does not track users across time or across third-party websites, we do not alter our Site’s behavior in response to browser DNT or GPC signals, as all visitors are already afforded a non-tracked browsing experience.

To exercise any of your privacy rights, please contact us using the details in Section 9. We will verify your request by matching the email address or phone number you provide with the records in our Franchise Inquiry database.

7. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect the Franchise Inquiry Form data against unauthorized access or disclosure. We retain franchise inquiry records only for as long as necessary to evaluate your inquiry, maintain ongoing communication with you, or satisfy applicable federal and state franchise recordkeeping laws.

8. Children’s Privacy

Our Site and Franchise Inquiry Form are intended solely for adults interested in business opportunities or locating stores. We do not knowingly collect personal information from children under the age of 16.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: