Privacy Policy

Chatime Global LLC / Chatime USA Privacy Policy

Effective Date: February 25, 2026

This Privacy Policy explains how Chatime (“Chatime,” “we,” “us,” or “our”) collects, uses, and shares information from individuals located in the United States. This Policy applies to two distinct areas of our business:

1. Chatime U.S. Website (the “Website”)
2. Chatime U.S. Loyalty App and Loyalty Platform (the “Loyalty App”)

Each section below explains what information is collected, how it is used, and what rights you have.

 

• Scope of This Policy

This Privacy Policy applies only to individuals located in the United States of America (USA).

If you access Chatime services from outside the U.S., a different privacy policy may apply.

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PART A — WEBSITE PRIVACY PRACTICES

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1. Information We Collect Through the Website

1. Information You Provide

• Franchisee Enquiries: name, contact information, business details, and any information submitted through our franchise enquiry forms.
• Contact Forms: name, email address, phone number, and message content.
• Newsletter Sign‑Ups: email address and marketing preferences.
• Loyalty Information Submitted on the Website: if you submit loyalty-related information through a web form, we collect the information you provide.
• Guest Checkout for Online Purchases: name, contact information, order details, and payment information processed by our third‑party payment processors.

1. Information Collected Automatically

• IP address and approximate geolocation
• Browser type and device information
• Cookies and tracking technologies
• Website analytics data
• Log files and usage data

We do not collect precise geolocation through the Website.

 

3. How We Use Website Information

We use Website information to:

• Respond to franchisee enquiries
• Provide customer support
• Process guest purchases
• Send newsletters and marketing communications
• Improve Website performance and user experience
• Detect and prevent fraud or security incidents
• Comply with legal obligations

 

4. Website Tracking Technologies

We use:

• Cookies
• Pixels
• Analytics tools
• Session logs

You may adjust cookie settings through your browser.

Do Not Track: We do not respond to Do Not Track signals because no uniform standard exists.

 

5. Website Data Sharing

We may share Website information with:

• Service providers (hosting, analytics, email delivery)
• Payment processors
• Franchise evaluation partners

We do not sell or share Website personal information for cross‑context behavioural advertising.

 

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PART B — LOYALTY APP & LOYALTY PLATFORM PRIVACY PRACTICES

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6. Information We Collect Through the Loyalty App
7. Information You Provide

• Name, email, phone number
• Loyalty account credentials
• Profile information
• Preferences
• Purchase history
• Reward redemptions
• In‑app purchase information (processed by third‑party payment processors)

1. Information Collected Automatically

• Device identifiers
• App usage data
• Push notification tokens

1. Geolocation Information

With your permission, the Loyalty App may collect:

• Precise geolocation (GPS, Wi‑Fi, Bluetooth)
• Approximate location (IP address)

We use location data to:

• Provide store locator functionality
• Deliver location‑based offers
• Prevent fraud
• Improve app performance

You may disable location permissions at any time through your device settings.

 

7. How We Use Loyalty App Information

We use Loyalty App information to:

• Create and manage loyalty accounts
• Award and track points
• Process purchases and reward redemptions
• Personalize offers and promotions
• Provide customer support
• Improve app functionality
• Detect and prevent fraud
• Comply with legal obligations

 

8. Financial Incentives Disclosure

The Chatime Loyalty Program provides benefits such as:

• Points
• Rewards
• Discounts
• Exclusive offers

Because these benefits have monetary value, the program may be considered a financial incentive under California law.

To participate, you must provide certain personal information (e.g., purchase history, loyalty profile). You may withdraw at any time by deleting your loyalty account or contacting us at info@chatime.com.

 

9. Loyalty App Data Sharing

We may share Loyalty App information with:

• Loyalty platform providers
• Payment processors
• Analytics and fraud‑prevention partners
• Customer support vendors

We do not sell Loyalty App personal information.

We do not share Loyalty App personal information for cross‑context behavioural advertising.

 

10. Account Deletion, Correction & Opt‑Out Rights

You may:

• Delete your loyalty account
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To submit a request, email info@chatime.com.

When you delete your loyalty account:

• Your account will be permanently closed
• Your points and rewards will be forfeited
• Certain transaction records may be retained as required by law

 

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PART C — U.S. STATE PRIVACY RIGHTS

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11. Rights for Residents of California, Colorado, Virginia, Connecticut & Utah

Depending on your state of residence, you may have the right to:

• Know what personal information we collect
• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Limit the use of sensitive personal information (if applicable)

To exercise these rights, email info@chatime.com.

We will verify your identity before processing your request.

 

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ADDITIONAL INFORMATION

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12. Children’s Privacy

The Website and Loyalty App are not intended for children under 13.

We do not knowingly collect information from children under 13.

 

13. Data Security

We use administrative, technical, and physical safeguards to protect personal information.

No system is 100% secure.

 

14. Contact Us

For privacy questions or requests, contact us at:

privacynotice@chatime.com or info@chatime.com 

 

15. Changes to This Policy

We may update this Privacy Policy from time to time.

We will post the updated version on this page with a new effective date.