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Rewards

Try our new and exciting rewards program and mobile app that offers one convenient app to manage your rewards experience with Chatime, Bake Code, and Chatime Atealier stores in Ontario!

HOW IT WORKS

New app to track, pay, and earn rewards!

Make every purchase count at more places!

Explore 3 new levels with exciting rewards!

Spend, earn, redeem!

ARE YOU AN EXISTING CHATIME REWARDS MEMBER?
Whether you are currently on the Fivestars (ON) or Spoonity (BC) platform, we've got you covered!
ONTARIO
Get up to 50% bonus points for every 10 current Fivestar points transferred to your new Societea account.
Simply enter in your phone number associated to your Chatime Fivestars account to see how your points will convert and your Societea level!
BRITISH COLUMBIA
You can continue to redeem your existing Chatime BC Rewards (Spoonity). Join Chatime Societea to continue earning points on every purchase and enjoy great new perks!
COMING SOON! We are working hard to ensure that your Spoonity points can eventually be transferred to Chatime Societea Rewards!
SOCIETEA LEVELS
AND PERKS
Silver Societea
Start off at Silver the moment you join!
  • Ability to earn and redeem points
  • Free Birthday Drink*
  • Personalized Offers and Vouchers
Gold Societea
Spend $150 to unlock
  • Ability to earn and redeem points
  • Free Birthday Drink*
  • Free Birthday Food/Merchandise Credit*
  • Free Food/Merchandise Credit Once you Unlock a Level
  • Personalized Offers and Vouchers
Platinum Societea
Spend $400 to unlock
  • Ability to earn and redeem points
  • Free Birthday Drink*
  • Free Birthday Food/Merchandise Credit*
  • Free Drink Once you Unlock a Level
  • Free Food/Merchandise Credit Once you Unlock a Level
  • Early or Extended Access to Certain Promotions or Offers
  • Personalized Offers and Vouchers
*Available with minimum purchase of $2.50 per year
FAQ
For full program details, visit chatime.com/rewards/terms

ABOUT SOCIETEA

Chatime Societea is a multi-leveled rewards program that aims to give our top earning members exclusive perks! There are different perks in each level and more benefits as you move up!

The Chatime Societea level earning period begins on January 1 of each calendar year and ends on December 31 of the same year. Your perks start as soon as you successfully unlock a level, and will last until the end of the following calendar year.
Chatime Societea is launching in January 2021! Sign up here for our newsletter to be the first to know about the exciting perks and giveaways of our new rewards program!
There are 3 levels that can be unlocked, each step-up gives you more perks (and bragging rights)! The levels are Silver, Gold, Platinum!
Everyone starts in Silver level! Enjoy your Silver Societea perks, tap here to learn more.
Unlock a level by earning a qualifying number of points! The Chatime Societea level earning period begins on January 1 of each calendar year and ends on December 31 of the same year. Your perks start as soon as you successfully unlock a level, and will last until the end of the following calendar year.

Here are the points you can earn to unlock each level:
Silver: no minimum required, all our members start in silver!
Gold: 15,000 pts ($150)
Platinum: 40,000 pts ($400)

If you do not earn enough to maintain your level, it will expire!
The benefits that you can enjoy depend on the level you have unlocked, tap here to learn more.
Once you unlock a level, you can start enjoying your perks up until December 31 of the following calendar year.
Yes! Benefits begin the moment you unlock a level and last throughout the following calendar year. During the course of the year, you need to earn sufficient points to maintain a Societea level.

Here are the points that you need to earn in order to maintain a level:
Silver: no minimum required, all our members start in silver!
Gold: 15,000 pts
Platinum: 40,000 pts
Points can be earned on qualified purchases at participating Chatime, Bake Code and Atealier by Chatime locations in Ontario and British Columbia. Simply ask our Tearistas to scan your digital card located in the 'cards' section of the Societea mobile app!
Chatime Societea points can be earned and redeemed at all participating Chatime, Chatime Innovation Bar, Chatime Atealier, and Bake Code locations in Ontario.
You can redeem your Societea Points on baked goods, drinks, merchandise (anything that can be purchased) at any Chatime, Atealier by Chatime, or Bake Code location in Ontario and British Columbia.
Points can be used by asking the Tearista to scan your digital card located in the 'cards' section of the Societea mobile app. Specify the amount you would like to use before making payment. A minimum of $2.50 must be redeemed.
The Societea app is totally free to download and use!
Societea Points have no cash value and cannot be redeemed for cash.
Yes, the maximum number of points that can be redeemed per day is 62500 points ($50.00).
There is no maximum number of current points you can have at one time! Earn as many points as you would like!

Signup and make a minimum instore purchase of $2.50 before tax at least 7 days before your birthday to unlock the birthday reward(s) for that year! It will show up as a voucher in the Chatime Societea mobile app, and is valid for 7 days before your birthday until 7 days after your birthday!*

*Birthday Vouchers will not show up if you have not made the minimum purchase of $2.50 that year.

Unfortunately, no. Chatime Societea Rewards is tied to a gift card and requires scanning upon each purchase in order to earn points! You will be automatically given a digital card in the Societea app upon signing up. Physical gift cards can also be additionally stored on the app.

Yes! The physical gift card can still be used in store. If you have registered the card to your Societea Rewards account, you will also earn points on every purchase!

If you have a gift card, you can register it to your Societea Rewards account to earn points on it with every use and redeem for rewards.

A gift card can only be registered to one Societea Rewards account.

Points can be earned on any physical gift card that is registered to your Societea Rewards account. Unfortunately topping up a gift card will not earn you points.

Our Tearistas cannot create an account on your behalf, however, they can guide you through the process of creating an account on the Chatime Societea Mobile app!

Yes! As long as you're using the same email on Chatime Online Ordering as your Chatime Societea email, points are automatically added to your account in 20 business days! (Please note points will not be earned on any purchases made before your Chatime Societea account has been created).

Points do not expire, however any Card or Societea Rewards account that has been inactive for twenty-four (24) consecutive months will be rendered inactive and unregistered. Inactivity is defined as no Points earned or redeemed during such twenty-four (24) consecutive months period. In the event that your Card or Societea Rewards account is unregistered or rendered inactive, all accrued Points in your Societea Rewards account are lost.

So, keep your account active by earning and redeeming!

As long as you continue to earn/redeem points, your account will remain active! Your account will be deemed inactive if there are no points earned or redeemed during a twenty-four (24) consecutive month period.

We would be happy to help you create one and link it to your physical gift card which can be used in stores as your rewards card to earn and redeem points! Please contact loyalty@chatime.com and provide us with your full name, date of birth, email address, postal code, and the number of a physical gift card from any Chatime, Bake Code, Atealier, or Bake Code Croissanterie. If you do not have a physical gift card you will have to purchase one at our stores before we can help you create and account.

ONTARIO FAQ

We will no longer be allowing the redemption or earning of Fivestars points after the launch of the Chatime Societea program in January 2021. You can transfer your current Fivestar points to Societea using the mobile app until June 30, 2021.

Depending on your future level in Chatime Societea rewards program, you will receive different benefits! Use our points & level checker to see where you will be at!
Yes! When Societea launches in January 2021, if you have an existing Fivestar account, your points can be transferred to Chatime Societea at a rate of 530 Societea points per every Fivestar Current point. Note that lifetime points cannot be transferred over.
Only the points from one Chatime Fivestars account can be transferred to one Societea Rewards account.
If your Chatime Fivestars points are not transfered to Chatime Societea by this date, you will forfeit the points. So when the Chatime Societea app launches, we encourage you to download it and transfer your points before then!
Your lifetime points will be used to determine your Chatime Societea Rewards Level! The method is calculated by taking your total Fivestars lifetime points and dividing by the number of years you have been a Chatime Fivestars rewards member.

This number will then be translated into Societea points to determine the level you will be placed in.

Don't worry, we make it easy for you to see which level you will be at, just check out our points & level calculator!

Note: You must transfer your Fivestars current points over in the Societea mobile app in order to be considered for another level. All members upon signing up for Chatime Societea will start at Silver."
Your Fivestars points and level will not transfer automatically to the Societea program, so we encourage you to download the Chatime Societea App (coming Jan. 2021) and transfer your points and level as you can be eligible to receive up to 50% bonus points before March 31! 2021. Use our points & level checker to see where you will be at!
The Chatime branded Fivestars Rewards membership card, along with any other Fivestar membership cards can no longer be used after the launch of Chatime Societea in January 2021.
Chatime Fivestars birthday rewards can be claimed up to the launch date of Chatime Societea. If your birthday falls after this date, please download the app and claim your birthday rewards through Chatime Societea!
The current Chatime Fivestars program can be used until the launch of the new Societea Program in January 2021. We encourage you to transfer your Current points to the Societea program as you can be eligible to receive up to 50% bonus points until March 31, 2021.
No, once the Chatime Societea Rewards program is launched in January 2021, only Chatime Societea will be available.
You may be eligible to receive up to 50% additional bonus points for every 10 Current Points transferred when you convert your Fivestars points over to the Chatime Societea rewards program!
Yes! For every 10 Fivestars Current Points you transfer to Societea Rewards, you will get up to 50% additional bonus points! So keep your points and when the launch comes in January 2021, earn more by transferring your points over!
Points can be transfered after the launch of our Chatime Societea program January 2021 through our mobile app!
You can check your current number of Fivestars points by going to www.fivestars.com!
You will need access to your Chatime Fivestars phone number in order to transfer your points. Please contact loyalty@chatime.com if you do not have access and wish to transfer your points (we will need to verify that you own this Fivestars account before the transfer).
Please go to https://points.chatime.com/ to check how many points you will be able to transfer.
Your current Elite benefits are still valid until the launch of the Chatime Societea program!

Depending on your future level in Chatime Societea rewards program, you will receive different benefits! Use our points & level checker to see where you will be at!

We also have a special gift just for our Elite members as a way of saying thank you for your committed patronage! Download the Societea mobile app and transfer your points to stay tuned on how you can claim your from us in 2021!
Unfortunately, your Chatime Elite card can no longer be used with the Chatime Societea. However, as an Elite member, we will have a special gift for you that you can apply for through the Chatime Societea mobile app in 2021. Download the app and transfer your points to stay tuned! Signup here to be notified when our Societea Rewards app launches!

Yes! As long as you have submitted your registration for the black and gold customized Elite card before February 28, 2021, we will still be issuing it to you! Note that cards will take up to 6-8 weeks to arrive after you submit your registration. Although you won't be able to use the Elite card in the new program, we hope you can have it as a keepsake and as a token of our appreciation! Also, remember to download the app and transfer your points to stay tuned for a small gift from us to you in the second half of 2021!

BRITISH COLUMBIA FAQ

With the launch of Chatime Societea in January 2021, you can enjoy all the advantages of the new Chatime Societea and at the same time, still be able to redeem rewards using your current Chatime rewards (Spoonity) Points. However, you will not be able to earn Spoonity points on purchases any longer.
COMING SOON! We are working hard to ensure that your Spoonity points can eventually be transferred to Chatime Societea!

Try our new and exciting rewards program and mobile app that offers one
convenient app to manage your rewards experience with Chatime, Bake
Code, and Chatime Atealier stores in Ontario!

HOW IT WORKS

New app to track, pay, and earn rewards!

Make every purchase count at more places!

Explore 3 new levels with exciting rewards!

Spend, earn, redeem!

ARE YOU AN EXISTING
CHATIME REWARDS MEMBER?
Whether you are currently on the Fivestars (ON) or
Spoonity (BC) platform, we've got you covered!
ONTARIO
Get up to 50% bonus points for every 10 current Fivestar points transferred to your new Societea account.
Simply enter in your phone number associated to your Chatime Fivestars account to see how your points will convert and your Societea level!
BRITISH COLUMBIA
You can continue to redeem your existing Chatime BC Rewards (Spoonity). Join Chatime Societea to continue earning points on every purchase and enjoy great new perks!
COMING SOON! We are working hard to ensure that your Spoonity points can eventually be transferred to Chatime Societea Rewards!
SOCIETEA LEVELS AND PERKS
REWARD
Silver Societea
Start off at Silver the moment you join!

Gold Societea
SPEND $150 TO UNLOCK

Platinum Societea
SPEND $400 TO UNLOCK
Ability to earn and redeem points
Free Birthday Drink*
Free Birthday Food/Merchandise Credit*
Free Drink Once you Unlock a Level
Free Food/Merchandise Credit Once you Unlock a Level
Early or Extended Access to Certain Promotions or Offers
Personalized Offers and Vouchers
*Available with minimum purchase of $2.50 per year
FAQ
For full program details, visit chatime.com/rewards/terms

ABOUT SOCIETEA

Chatime Societea is a multi-leveled rewards program that aims to give our top earning members exclusive perks! There are different perks in each level and more benefits as you move up!

The Chatime Societea level earning period begins on January 1 of each calendar year and ends on December 31 of the same year. Your perks start as soon as you successfully unlock a level, and will last until the end of the following calendar year.
Chatime Societea is launching in January 2021! Sign up here for our newsletter to be the first to know about the exciting perks and giveaways of our new rewards program!
There are 3 levels that can be unlocked, each step-up gives you more perks (and bragging rights)! The levels are Silver, Gold, Platinum!
Everyone starts in Silver level! Enjoy your Silver Societea perks, tap here to learn more.
Unlock a level by earning a qualifying number of points! The Chatime Societea level earning period begins on January 1 of each calendar year and ends on December 31 of the same year. Your perks start as soon as you successfully unlock a level, and will last until the end of the following calendar year.

Here are the points you can earn to unlock each level:
Silver: no minimum required, all our members start in silver!
Gold: 15,000 pts ($150)
Platinum: 40,000 pts ($400)

If you do not earn enough to maintain your level, it will expire!
The benefits that you can enjoy depend on the level you have unlocked, tap here to learn more.
Once you unlock a level, you can start enjoying your perks up until December 31 of the following calendar year.
Yes! Benefits begin the moment you unlock a level and last throughout the following calendar year. During the course of the year, you need to earn sufficient points to maintain a Societea level.

Here are the points that you need to earn in order to maintain a level:
Silver: no minimum required, all our members start in silver!
Gold: 15,000 pts
Platinum: 40,000 pts
Points can be earned on qualified purchases at participating Chatime, Bake Code and Atealier by Chatime locations in Ontario and British Columbia. Simply ask our Tearistas to scan your digital card located in the 'cards' section of the Societea mobile app!
Chatime Societea points can be earned and redeemed at all participating Chatime, Chatime Innovation Bar, Chatime Atealier, and Bake Code locations in Ontario.
You can redeem your Societea Points on baked goods, drinks, merchandise (anything that can be purchased) at any Chatime, Atealier by Chatime, or Bake Code location in Ontario and British Columbia.
Points can be used by asking the Tearista to scan your digital card located in the 'cards' section of the Societea mobile app. Specify the amount you would like to use before making payment. A minimum of $2.50 must be redeemed.
The Societea app is totally free to download and use!
Societea Points have no cash value and cannot be redeemed for cash.
Yes, the maximum number of points that can be redeemed per day is 62500 points ($50.00).
There is no maximum number of current points you can have at one time! Earn as many points as you would like!

Signup and make a minimum instore purchase of $2.50 before tax at least 7 days before your birthday to unlock the birthday reward(s) for that year! It will show up as a voucher in the Chatime Societea mobile app, and is valid for 7 days before your birthday until 7 days after your birthday!*

*Birthday Vouchers will not show up if you have not made the minimum purchase of $2.50 that year.

Unfortunately, no. Chatime Societea Rewards is tied to a gift card and requires scanning upon each purchase in order to earn points! You will be automatically given a digital card in the Societea app upon signing up. Physical gift cards can also be additionally stored on the app.

Yes! The physical gift card can still be used in store. If you have registered the card to your Societea Rewards account, you will also earn points on every purchase!

If you have a gift card, you can register it to your Societea Rewards account to earn points on it with every use and redeem for rewards.

A gift card can only be registered to one Societea Rewards account.

Points can be earned on any physical gift card that is registered to your Societea Rewards account. Unfortunately topping up a gift card will not earn you points.

Our Tearistas cannot create an account on your behalf, however, they can guide you through the process of creating an account on the Chatime Societea Mobile app!

Yes! As long as you're using the same email on Chatime Online Ordering as your Chatime Societea email, points are automatically added to your account in 20 business days! (Please note points will not be earned on any purchases made before your Chatime Societea account has been created).

Points do not expire, however any Card or Societea Rewards account that has been inactive for twenty-four (24) consecutive months will be rendered inactive and unregistered. Inactivity is defined as no Points earned or redeemed during such twenty-four (24) consecutive months period. In the event that your Card or Societea Rewards account is unregistered or rendered inactive, all accrued Points in your Societea Rewards account are lost.

So, keep your account active by earning and redeeming!

As long as you continue to earn/redeem points, your account will remain active! Your account will be deemed inactive if there are no points earned or redeemed during a twenty-four (24) consecutive month period.

We would be happy to help you create one and link it to your physical gift card which can be used in stores as your rewards card to earn and redeem points! Please contact loyalty@chatime.com and provide us with your full name, date of birth, email address, postal code, and the number of a physical gift card from any Chatime, Bake Code, Atealier, or Bake Code Croissanterie. If you do not have a physical gift card you will have to purchase one at our stores before we can help you create and account.

ONTARIO FAQ

We will no longer be allowing the redemption or earning of Fivestars points after the launch of the Chatime Societea program in January 2021. You can transfer your current Fivestar points to Societea using the mobile app until June 30, 2021.

Depending on your future level in Chatime Societea rewards program, you will receive different benefits! Use our points & level checker to see where you will be at!
Yes! When Societea launches in January 2021, if you have an existing Fivestar account, your points can be transferred to Chatime Societea at a rate of 530 Societea points per every Fivestar Current point. Note that lifetime points cannot be transferred over.
Only the points from one Chatime Fivestars account can be transferred to one Societea Rewards account.
If your Chatime Fivestars points are not transfered to Chatime Societea by this date, you will forfeit the points. So when the Chatime Societea app launches, we encourage you to download it and transfer your points before then!
Your lifetime points will be used to determine your Chatime Societea Rewards Level! The method is calculated by taking your total Fivestars lifetime points and dividing by the number of years you have been a Chatime Fivestars rewards member.

This number will then be translated into Societea points to determine the level you will be placed in.

Don't worry, we make it easy for you to see which level you will be at, just check out our points & level calculator!

Note: You must transfer your Fivestars current points over in the Societea mobile app in order to be considered for another level. All members upon signing up for Chatime Societea will start at Silver."
Your Fivestars points and level will not transfer automatically to the Societea program, so we encourage you to download the Chatime Societea App (coming Jan. 2021) and transfer your points and level as you can be eligible to receive up to 50% bonus points before March 31! 2021. Use our points & level checker to see where you will be at!
The Chatime branded Fivestars Rewards membership card, along with any other Fivestar membership cards can no longer be used after the launch of Chatime Societea in January 2021.
Chatime Fivestars birthday rewards can be claimed up to the launch date of Chatime Societea. If your birthday falls after this date, please download the app and claim your birthday rewards through Chatime Societea!
The current Chatime Fivestars program can be used until the launch of the new Societea Program in January 2021. We encourage you to transfer your Current points to the Societea program as you can be eligible to receive up to 50% bonus points until March 31, 2021.
No, once the Chatime Societea Rewards program is launched in January 2021, only Chatime Societea will be available.
You may be eligible to receive up to 50% additional bonus points for every 10 Current Points transferred when you convert your Fivestars points over to the Chatime Societea rewards program!
Yes! For every 10 Fivestars Current Points you transfer to Societea Rewards, you will get up to 50% additional bonus points! So keep your points and when the launch comes in January 2021, earn more by transferring your points over!
Points can be transfered after the launch of our Chatime Societea program January 2021 through our mobile app!
You can check your current number of Fivestars points by going to www.fivestars.com!
You will need access to your Chatime Fivestars phone number in order to transfer your points. Please contact loyalty@chatime.com if you do not have access and wish to transfer your points (we will need to verify that you own this Fivestars account before the transfer).
Please go to https://points.chatime.com/ to check how many points you will be able to transfer.
Your current Elite benefits are still valid until the launch of the Chatime Societea program!

Depending on your future level in Chatime Societea rewards program, you will receive different benefits! Use our points & level checker to see where you will be at!

We also have a special gift just for our Elite members as a way of saying thank you for your committed patronage! Download the Societea mobile app and transfer your points to stay tuned on how you can claim your from us in 2021!
Unfortunately, your Chatime Elite card can no longer be used with the Chatime Societea. However, as an Elite member, we will have a special gift for you that you can apply for through the Chatime Societea mobile app in 2021. Download the app and transfer your points to stay tuned! Signup here to be notified when our Societea Rewards app launches!

Yes! As long as you have submitted your registration for the black and gold customized Elite card before February 28, 2021, we will still be issuing it to you! Note that cards will take up to 6-8 weeks to arrive after you submit your registration. Although you won't be able to use the Elite card in the new program, we hope you can have it as a keepsake and as a token of our appreciation! Also, remember to download the app and transfer your points to stay tuned for a small gift from us to you in the second half of 2021!

BRITISH COLUMBIA FAQ

With the launch of Chatime Societea in January 2021, you can enjoy all the advantages of the new Chatime Societea and at the same time, still be able to redeem rewards using your current Chatime rewards (Spoonity) Points. However, you will not be able to earn Spoonity points on purchases any longer.

These changes will apply to the following participating locations:

Vancouver (Cambie)
Vancouver (East Hastings)
Vancouver (West Broadway)
Vancouver (UBC)
West Vancouver (Park Royal)
Burnaby (Kingsway)
Burnaby (Metrotown)
New Westminister (6th Street)
Richmond (Blundell)
Surrey (King George)

COMING SOON! We are working hard to ensure that your Spoonity points can eventually be transferred to Chatime Societea!

You can use the Chatime Societea app, earn/redeem points, and take advantage of all the benefits of Chatime Societea at the following British Columbia Chatime locations:

Vancouver (Cambie)
Vancouver (East Hastings)
Vancouver (West Broadway)
Vancouver (UBC)
West Vancouver (Park Royal)
Burnaby (Kingsway)
Burnaby (Metrotown)
New Westminister (6th Street)
Richmond (Blundell)
Surrey (King George)

The Chatime Spoonity gift cards will no longer be accepted or serviced at the following Chatime locations after December 31, 2020. Instead, we are migrating to a new Chatime gift card program so guests can redeem or send gift cards across-country to be used in Ontario and select British Columbia locations! If you still have a Spoonity gift card with an outstanding balance, you can request for a refund by emailing support@spoonity.com or by calling 1-855-600-5074.

Stores discontinuing Spoonity gift cards:
Vancouver (Cambie)
Vancouver (East Hastings)
Vancouver (West Broadway)
Vancouver (UBC)
West Vancouver (Park Royal)
Burnaby (Kingsway)
Burnaby (Metrotown)
New Westminister (6th Street)
Richmond (Blundell)
Surrey (King George)

If you purchased a Chatime Spoonity gift card prior to December 11, 2020, please email support@spoonity.com or call 1-855-600-5074 to request a refund on your balance.

If you purchased your gift card after December 9, 2020 your gift card is already compatible with the Chatime Societea app! Add your gift card to your digital wallet by going to the 'Cards' section of the app and tapping 'add gift card' and entering the gift card number and security code!

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