Q. How do I collect points?
A. Earn 1 point for every drink you purchase at a participating Chatime location. Reach 100 lifetime points to become a Chatime Elite Rewards member!
Q. What are lifetime points?
A. Lifetime points tracks the total number of points you have earned since you've joined the program.
Q. How do I join?
A. Just pick up a Chatime Rewards card at any participating location and start earning points today.
Q. How do I check my points?
A. Visit mypoints.chatime.com and enter your cell phone number. We will return details on your points to you via text message.
Q. What happens if I lose my card?
A. You will need to have your card present to collect and/or redeem your points. Replacements cards can be obtained from any participating Chatime location. There is a $1.00 replacement fee for a Chatime Rewards card and $5.00 for a Chatime Elite Rewards card (plus applicable taxes).
Q. What can I redeem with my Chatime Reward points?
A. Redeem 10 points for:
Q. How do I register my birthday?
A. Members will receive a text message from Vicinity on behalf of Chatime Rewards prompting you to tell us when your birthday is. Text back with your birthday in this specific format MM/DD/YY. Didn’t receive the text message from us? Don’t worry, simply login to your Vicinity account (http://www.vicinityrewards.ca) to edit your profile. Register an account today if you don’t have one yet!
Q. How do I claim my birthday offer?
A. You will receive a reminder text message to claim your birthday offer 7 days prior to your birthday. The offer is automatically loaded to your card. Then, you simply visit any Chatime Ontario location, tell a Tearista it's your birthday and tap your rewards card to redeem your free regular size drink! You have 7 days before and after your birthday to claim the drink.
Q. I registered my birthday already, why didn’t I receive an offer?
A. You must register your date of birth at least 7 days prior to the actual day of your birthday. Example: If your birthday is on May 8th, you must register your birthday by May 1st to ensure you receive the offer.
Q. What can I redeem with my Chatime Elite Reward points?
A. Once you are a Chatime Elite Rewards member, you can redeem 10 points for:
In addition to all regular Reward member benefits, you also get: