• How does the Chatime Rewards program work?Open or Close

    Q. How do I collect points?
    A. Earn 1 point for every drink you purchase at a participating Chatime location. Reach 100 lifetime points to become a Chatime Elite Rewards member!

    Q. What are lifetime points?
    A. Lifetime points tracks the total number of points you have earned since you've joined the program.

    Q. How do I join?
    A. Just pick up a Chatime Rewards card at any participating location and start earning points today.

    Q. How do I check my points?
    A. Visit mypoints.chatime.com and enter your cell phone number. We will return details on your points to you via text message.

    Q. What happens if I lose my card?
    A. You will need to have your card present to collect and/or redeem your points. Replacements cards can be obtained from any participating Chatime location. There is a $1.00 replacement fee for a Chatime Rewards card and $5.00 for a Chatime Elite Rewards card (plus applicable taxes).

  • What are the benefits of Chatime Rewards?Open or Close

    Q. What can I redeem with my Chatime Reward points?
    A. Redeem 10 points for:

    • One free regular sized drink with one complimentary topping

      You also get:
    • A FREE birthday drink! Register your birthday with us and we will send you a text message containing your birthday offer 7 days prior to your birthday!
    • To try our feature Chatime Tea of the Month™ drink that is picked and handcrafted by our Tearistas at an exclusive price!

    Q. How do I register my birthday?
    A. Members will receive a text message from Vicinity on behalf of Chatime Rewards prompting you to tell us when your birthday is. Text back with your birthday in this specific format MM/DD/YY. Didn’t receive the text message from us? Don’t worry, simply login to your Vicinity account (http://www.vicinityrewards.ca) to edit your profile. Register an account today if you don’t have one yet!

    Q. How do I claim my birthday offer?
    A. You will receive a reminder text message to claim your birthday offer 7 days prior to your birthday. The offer is automatically loaded to your card. Then, you simply visit any Chatime Ontario location, tell a Tearista it's your birthday and tap your rewards card to redeem your free regular size drink! You have 7 days before and after your birthday to claim the drink.

    Q. I registered my birthday already, why didn’t I receive an offer?
    A. You must register your date of birth at least 7 days prior to the actual day of your birthday. Example: If your birthday is on May 8th, you must register your birthday by May 1st to ensure you receive the offer.

  • What are the benefits of Chatime Elite Rewards?Open or Close

    Q. What can I redeem with my Chatime Elite Reward points?
    A. Once you are a Chatime Elite Rewards member, you can redeem 10 points for:

    • One free large sized drink with any toppings AND
    • One free food item of your choice (under $3.00 before applicable taxes)

    In addition to all regular Reward member benefits, you also get:

    • Your very own personalized Chatime Elite Rewards card when you reach Elite status!
    • The chance to win lower-bowl sporting tickets every season, courtesy of our partner, Vicinity!
    • More exclusive access to promotions, offers, and store events!
  • Program Terms & ConditionsOpen or Close
    • Chatime reserves the right to change the rewards program and points value at our discretion
    • Replacement fee per every card is $1.00 for Chatime Rewards card and $5.00 for Chatime Elite Rewards card (plus applicable taxes)
    • Points accumulated under the program are promotional and have no cash value
    • There are no membership fees associated with Chatime Rewards
    • Use of this card is subject to Vicinity terms of service